Embarrassingly I Lost £270 in Taylor Swift Ticket Scam – Lessons Learned

 

Ok this is very embarrassing to admit, on Sunday I was scammed out of £270 trying to buy Taylor Swift tickets. I was in two minds to post this here but actually I think it’s got some important lessons that I want to share.

How could I be so naïve?

Yes I do feel a bit foolish. I was brought up in a very urban, working class Merseyside in the 80s and 90’s, that didn’t really give me much of an edge in most areas, but it should have at least given me some street smarts.

So this is what happened, my ten year old daughter and I are complete Swifties. I listen to all kinds of random music alternative/ folk/ country even a bit of hip hop and really generally I’m not really a pop culture kind of person but I have always liked Taylor. This was much more embarrassing to admit 15 years ago when she was a teenage country singer/ song writer to be fair. Now everyone seems to have caught up.

Bonding Over Music

Because of this my daughter loved listening to Taylor and she has become her biggest fan. Being Swifties has is a fun bonding thing between me and my daughter. It involves road trips and singing Taylor songs loudly, dancing and singing around the house. Crying when we actually listen to the words of Ronan (if you haven’t heard that song and I guarantee it will bring tears to your eyes). Hilariously dropping in or quoting Taylor lyrics in our sometimes serious discussions. If fact there isn’t a life situation where you can’t find a Taylor song or lyric to match.

Taylor is Inspirational

My daughter is so inspired by Taylor she has learned to play the piano and guitar, she works out Taylor songs by ear and plays them. She writes her own songs and music.  She sings in public, at Christmas she sang a solo in front of a full Theatre full of people in our towns brass band Christmas Concert and then she got invited to join Gloucestershire Youth Choir. So this talented musician and savvy business women that is Taylor Swift (and the first musician ever to ever become a billionaire purely though music and shows), is not just a fun shared love but a significant positive role model in my daughter’s life.

We really wanted Tickets to the Eras Tour and Couldn’t Get Them

When Taylor announced her Eras tour I tried to get tickets and couldn’t and yes I was listed on the pre-sale list but for Taylor to satisfy demand it would mean her doing a Stadium every night for almost 3 Years.. My daughter was gutted but she accepted it well. Even seeing others who are not even as big of Swifties as us get them, really handled it maturely.

An Opportunity To Get Tickets

Then on Sunday a trusted  friend of mine, shared a post from one of her Facebook Friends saying due to circumstance they was selling their tickets to see Taylor Swift at Anfield Stadium Liverpool (also my home town so it felt particularly special). I called my friend and asked do you know this guy? do you trust him? is he legit?  Her response was yes, yes I’ve known him since childhood he is a lovely guy.

I messaged him and I agreed to buy 2 tickets at £135 each. He made the process easy and I was blinded by my desire for these tickets and my friends words. So I stupidly bank transferred him £270 and was waiting for him to transfer the name on the ticket via ticket master (can’t believe I did that now, I know…) Shortly after this his Facebook and messenger account vanished. I messaged my friend and turns out her friend was the lovely guy she described but someone had cloned his account.

I had been had!

Ok so at that point I realised I had been scammed, my heart sank and I felt sick. I felt everything hurt, anger, humiliation, shame but most of all guilt, I had told my daughter I was getting these tickets and I was letting my daughter down. This broke me for a bit the tears came fast and heavy, luckily my daughter was at her dads house.  She cried too, when she found out but she was more upset that I have been scammed, bless her.

So this is LinkedIn, I know it’s not Facebook, so what is the point of this story? -I hear you thinking.

The insight

Most of us on here are buying and selling  whether that be a product, a resource, a service or even an idea. At some point we will all get taken for a ride and we will be let down by people many time. In business it hurts too, when people let us down and particularly if that is intentional and you think someone has taken advantage of your trust then it really can cut deep.

Don’t Skip Due Diligence

So I got carried away because I really desired these tickets from a really deep place a magical memorable experience for my daughter, so when someone placed an opportunity in-front of me, I did not want to miss that opportunity. In this situation I should have asked to speak to the person selling not just use messenger and looked at safer ways to transact the money. Any reasonable human being would have understood that. Ask yourself are you right to trust this person/ business? Have they earned your trust? Can they demonstrate trustworthiness… If you do decide to take a risk let’s face it in business we often do, please look at the impacts and mitigation of that risk.. In my case I should have and could have done more to protect myself but in the grand scheme of things losing £270 does sting, but it will not actually really impact my life.

Take a bit of Time to Listen to that Inner Voice

We all have that inner voice, that inner knowing that gut feeling that is often over- crowded by noise from our brain and emotions. If I am honest, that feeling was there but I ignored it. I should have taken a moment to go silent and to meditate on it. I think that would have pushed me more into the due diligence action. So often when we feel pressure (even self-inflicted), we get busy and jump into action and can miss something that’s quite obvious.

What to do when things go wrong

In life even with the best will in the world you will get caught out from time to time, sh!t happens as they say. It happens to the best of us, I know – yes even me! How you react and recover from problems is equally as important as preventing them, in every problem there is a lesson, something that can make you stronger and fitter for the future and could even help you to avoid something much more serious or catastrophic, so don’t waste that precious opportunity.

1.Contain

Ok so it happened could this issue spread? Could anything else be affected? In my case are my details safe, can this person extract any more money?

 

2. Correct

Ok the money has gone and no Taylor Tickets, but I reported it to my bank, filed a police report, reported the Facebook account and made sure the person whose account was copied was aware.

 

3.Root Cause Analysis 

Use the 5 Why tool, drill in deep, get to the root cause was there a process issue? a system issue a training and awareness issue? In my case yes I was blindly led because I hadn’t done my research and I had no process, I should have at least have thought through what the correct process should have been. I rushed because I felt under pressure from the desire and urgency I was feeling to complete, subsequently that caused me to cut corners, I see this in business all the time by the way.

 

4. Learn Lessons & Preventative Actions

Use the root cause analysis and lessons learned to change processes and systems. Make sure its documented in your ISO system. Ensure sure people are made aware and are trained.

 

5. Finally Let Go and Don’t Let The B@st#rds Grind You Down

It happened no use wasting anymore time and energy festering on it. I think whoever did this to me was either in a desperate situation or they are broken in some way, either way I don’t believe they are happy people so why let them drag me down, instead I send them my gratitude for this lesson and for this content. I believe most people to be good and honest in their intent,  so I’m not going to let the odd bad apple ruin the basket for me and jade my view. I have done what I need to do, now I have more important things to be getting on with. Let Karma deal with the rest, “Karma is a relaxing thought”  is the Taylor lyrics that spring to mind, from the track Karma, I’ll post a link in the comments 🙂

If you want a free 8D Problem Solving Template and Instructions message me with your email address and I will send one over to you!

A bit about Pure Improvement

Founded by myself Zoe Darlington we help Manufacturing and Engineering Businesses achieve their operational performance and environmental goals and save time and money.

I have over 25 Years experience working in Quality Management, Supply Chain Assurance and Business Improvement. At pure improvement we optimise Business Management Systems to deliver improvement and add real value to businesses. With experience and expertise in ISO 9001, AS9100, ISO 14001 and ISO 27001 within the Manufacturing and Engineering sectors including Aerospace, Defence, Electronics, Security and Food industries,.

We are working in collaboration with Titanify and Founder Stefaan De Vreese

An Agile Business Automation Expert using AI-supported technologies. Who’s mission is to completely systemise and automate business systems, using AI-supported tools like Microsoft 365.

 

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Autism and Us – A personal journey!

Today is world Autism day and I thought it was about time that I shared my personal journey with Autism. Two years ago my son (then 10 years old) was, diagnosed Autism level 1. Autism Level 1 is what a lot of people may know a Asperger’s, it’s the level that requires little support from an educational needs point of view. I will refer to it  ASC throughout this post, Autism Spectrum Condition, I’m not a fan acronym ASD as I don’t see it as a disorder, we certainly don’t treat it that was in our house.

Oscars traits were there since he was a baby. I tried to introduce Oscar to a bottle at 6 months however he refused, as he got older he also refused food, Oscar didn’t really even start eating solid food really until he was about 3. Even then his diet was and still is so limited, he will physically gag at just the smell of fruit.  Then noise, Oscar could hear noises most people couldn’t or wouldn’t notice, some could scare him and some would irritate him. Then there was light, Oscar can’t stand bright light, he prefers a cloudy day to blue skies and sunshine. From a young age he would often have meltdowns, strong emotional reactions caused by overwhelm and over stimulation. Being highly sensitive is a trait of autism.

Then he has his special interests, first it was planes  when he was about 3 year old he had so many toy planes, he was able to recognise airlines and models. Then there was sea creature’s, this was my favourite one and I got obsessed with that too, we really did share that special interest.  I remember Oscar at pre-school age being absolutely obsessed with whales and squids, he could tell you every species and the explain the differences between them.  I clearly remember him searching stories on YouTube of epic battles between Sperm Whales and Colossal Squids (it happens, it’s fascinating).  Then next it was Dinosaurs, in fact this one stayed. When you take Oscar to The Natural History Museum, he will give you a guided tour without reading any of the descriptions he can tell you from a skeleton what dinosaur it is, when period it was from (Jurassic, Triassic etc), where it lived and what it ate.

He is now 12 year old and his number one special interest is the universe and he is obsessed, and whatever he becomes obsessed with he becomes an expert in, he can explain physics and space, time continuum stuff the things most of us can’t even nearly grasp. He is an artist and loves to draw and make models, always of whatever his special interests are. At pre-school he would surprise the pre-school teachers of his extremely accurate models of whales he got size ratio spot on.. In fact inaccuracies’ in these things really irritate him, although he loves the Jurassic Park films he is highly critical of the inaccuracies in the dinosaurs and how they are portrayed for the films. He is a talented musician and he loves to play the guitar.

When Oscar was very young, his dad would say that he thought Oscar was on the spectrum I would simply brush it off, why do we need to give him a label he just a bit different a bit quirky in fact he could be just like me, is what I would say..

Oscar is brilliant there is was nothing “wrong” with him. But then as he got older it become apparent that the world and the educational system isn’t really structured for those that are a bit different or “extraordinary” as we say. Don’t get me started on the educational system (that’s a post in its own right), it really is a one size fits all approach which in my opinion isn’t best for any child not just the neuro diverse.  I believe all children  have their strengths but our system only seems to value a handful of attributes, it doesn’t cater for passions and special interests, great all-rounders isn’t often coined to the key to success when you reach adulthood but it is what we push on our kids. The people who have really changed things, are those that have been led by their passions and become so obsessed with them that they can’t leave them alone.

Then there was arguments in the playground, as the teachers reported back Oscar would want to dominate the play. This seemed odd to me as Oscar isn’t particularly a dominant kind of child but as the diagnosis report later stated, Oscar can have a single track mind which make the reciprocal play difficult for him, he gets an idea and he will just run with it. These traits in adults are often admired as determination and strong willed but in school not so much.

Often when social differences came up, the schools action would be to try and force Oscar into even more social activity, he would get extremely tired in the afternoons and would either be falling asleep or having a meltdown,  which was treated as behavioural or they assumed he wasn’t getting enough sleep. When actually all he needed  was a bit of quiet time, to sit in the corner alone with his sketch book.

To me it became apparent that the world around him was negatively affecting him, it not allowing him to just be himself, not accepting him as him. The world views differences as wrong and in my opinion it failed to recognise the brilliance in this boy. The feedback the world was giving him was that there was something wrong with him and that he should be more like the other children.

It was at that point that I decided to pursue a diagnosis. It took me less than a year to get him diagnosed, the school didn’t understand it, many in the educational systems don’t especially ASC 1. They are more used to recognising ASC Level 2 and ASC Level 3 as these are the children that will need much greater support in life and in education.  Most children with ASC level 1 don’t need a great need of additional support but they do need a great deal of awareness and hopefully from awareness comes understanding. When we started the diagnosis process I remember one teacher saying to me, well it’s not always good to put labels on children, which is what I believed a few years earlier.

I know my son has the greatest potential, I believe one day he can change the world. But I also believe that the system could easily knock that spark out of him, it could undermine him, and could make him feel like he is a bit weird and a bit too different and flawed in some way. That is why I decided to get him diagnosed. During the diagnosis process, I realised that there was a very strong chance I was on the spectrum too.  It was funny because when I got onto it, I got on it, autism and Oscars diagnosis became my special interest, the obsession that I would not let drop. I managed to get him assessed and diagnosed in less than a year on the NHS, school and other SENDs parents have told me that is pretty much unheard of. My determination came through, I couldn’t let it go and I had to understand it.

The day Oscars diagnosis came through I remember crying, it was what I had hoped for but at the same time it was real, those words of the teacher and rang back in my ears about whether it was healthy to give children a label. I questioned whether I had done the right thing.

But two years on and I have to say I am so glad that we got that diagnosis and it really helps us to understand, not just Oscars traits but also how neurotypicals minds work too, if I am honest that has baffled me my whole life too. Oscar is different and he really owns those differences, at parents evening his maths teacher nailed it, she said,  “Oscar is just himself, he is so happy in his own skin, which is very rare, he is just Oscar and he is brilliant and I hope he just stays that way”. His science teacher said she has never met a child so passionate and engaged in science and again similar from his art teacher. In fact I think Oscar started an art and science club, his art class finishes at lunch time and instead of wanting to go to lunch he carried on, drawing pictures of the universe and black holes. A few other kids started to stay too, so after Christmas Oscar announces how lucky he is they have put on a Art and Science club, coincidently in the same day and classroom he stays every Monday lunch to sketch pictures of the universe.

We are careful with the language, we  use words like extraordinary and I remind him all the best people are and who wants to be ordinary?  We are able to recognise his “super powers “, and accept the challenges he  has and that is much easier with understanding. Now we can plan strategies to ensure that they don’t stop him.

A friend of mine who is a brilliant gifted “Aspie” as he referred to himself, told me it is a superpower. In-fact it was this friend that first recognised these traits in me.  Last Tuesday I got referred for an assessment in Autism and ADHD. In the meantime I am self-diagnosed, which is absolutely acceptable in the autism community.

The super power traits I have include determination, not wanting to put something down, it helps me to problem solve. I have a way of seeing how things connect, and have been told I am like the thread that joins everything up. I am obsessed with the truth and what is right and wrong and I get very  upset by injustice, this has drawn me into the world of activism. I do see myself now as a change agent and this runs in my work and out of work pursuits.

However I have my challenges, when I focus it can be to the point of obsession and at the cost of other things, now I have routines to help me with that. One of the things I can struggle with is communications and I recognised I have a bit of speech disfluency, I can be repetitive in what I say, I’m also brutally honest (as a friend once put it), and sometime drill a point a bit too much. I used to burn out lots, now I recognise this as over stimulation and overwhelm and I ensure I get out of my mind regularly, in a healthy way through mediation and through nature.

Since I was a child nature has always been a obsession of mine, my lifetime special interest. In fact it came as no surprise whatsoever to find out that Chris Packham was autistic, he was my first crush,  The Really Wild Show was my favourite show, when I was a kid!

Oscar and I, are in good company I reckon. The people that don’t fit into the box change the box, they break the box! Some of the most brilliant people are autistic. Elon Musk, Bill Gates, Albert Einstein (is thought to have been), along with many scientists, Dan Akroyd, Tim Burton, Chris Packham and Greta Thunberg (she is brilliant)…

My daughter displays strong traits and I will embark at getting her assessed too, the gender gap is wide in autism too only 1 in 4 diagnoses are female even though in reality it is 50:50, there are a few theories are to why this is, one is females are better at masking and fitting in from a young age. I know I spent my whole life trying to mask and I certainly would not recommend it – that’s its own post too, maybe for next year :). The other factor is that the early research primarily focussed on boys and so their traits are more recognisable, as it can look slightly different in girls.

As I learn more about neuro diversity I am starting to love it, and even love it about myself and I am certainly more confident leaning into my super powers!  That certainly hasn’t always been the case. I want to ask you to all do the same, think about the neuro diverse people in your workplace, how can you make your work place more inclusive to neuro diversity? If you do this it will pay off there is a whole spectrum of talent there just waiting for the right conditions to shine. When they shine they can change the world around them.